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About Us This web site is owned and operated by Chrysanthemums Direct who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Chrysanthemums Direct
Holmes Chapel Road Over Peover Knutsford Cheshire WA16 9RA Mainland UK
Phone: 0800 046 7443
Email: sales@chrysanthemumsdirect.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major Credit Cards as well as Paypal, via our secure online payments server. Cards will be charged at the time of order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Blooms will be delivered by next day courier and our price includes Standard Delivery to most of mainland UK, for delivery from Tuesday to Friday ONLY

For other areas of the UK, there are additional charges per box, as follows:

Orders for the Isle of Wight or the Isles of Scilly - Please add £6.00.
Orders for postcodes AB, BT, IV, KW, PA and PH (Zone C) - Please add £30.00.
Orders for other UK islands (Zone D) - Please add £40.00.
Delivery Schedule Blooms will be delivered by next day courier and our price includes Standard Delivery to most of mainland UK, for delivery from Tuesday to Friday ONLY.

You must tell us your prefered delivery date during the checkout process. We must have your order at least 48 hours before the intended delivery date.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders Back ordering is not applicable.
Tax Charges 20% VAT is included in the quoted price.
Credit Card Security We're passionate about the service we offer and that includes our approach to security. Your payment is handled by Sellerdeck Payments, which is powered by Creditcall. Creditcall is a payment service provider and payment gateway based in the UK, providing credit card authorisation and settlement services to banks and processors in the United Kingdom, and worldwide. For more information about Creditcall click here

Through Creditcall, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card. This box may appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. So don't be alarmed if this additional check appears.

We are enrolled with the Trustwave Trusted Commerce program. Their seal, on our homepage, indicates that Chrysanthemums Direct have taken security measures to protect your credit card numbers and other sensitive information and are fully PCI DSS compliant.


Guarantee All the flowers we send are of the highest quality. If you are at all unhappy with your purchase, please contact us immediately so that we can rectify any problems.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 046 7443 or fax us on or write to us at Holmes Chapel Road Over Peover Knutsford Cheshire WA16 9RA Mainland UK
Privacy Policy This Privacy Policy sets out the circumstances in which we collect your personal information, the way we use it and your rights in respect of this information.

If you order online:
We collect your name, address, telephone number and email address in order to process the order and send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will use your address to post you a copy of our catalogue for two years after your last order. We will add your email address to our database and use it to send an email newsletter on a monthly basis. Again this information is not shared with any third parties.

Payments by cards are not handled by us, you will be directed to the Sellerdeck Payments website, powered by CreditCall. We never see, and never have access to your card details.

If you order by sending us an order form from our catalogue:
We will enter your name, address, telephone number and email address into our ordering software so that we can process the order and send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will use your address to post you a copy of our catalogue for two years after your last order. If you supply it we will add your email address to our database and use it to send an email newsletter on a monthly basis. Again this information is not shared with any third parties.

If you supply us with your card details for payment, when we enter your order into our software and confirm the order, we are taken to the Sellerdeck Payments website, powered by CreditCall, where we enter your card details and the payment is processed. After this we never see nor have access to your card details.

Once we have entered your details the paper order form is securely shredded.

If you order by telephone:
We will enter your name, address, telephone number and email address directly into our ordering software, while you are on the telephone, so that we can process the order and send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will use your address to post you a copy of our catalogue for two years after your last order. If you supply it we will add your email address to our database and use it to send an email newsletter on a monthly basis. Again this information is not shared with any third parties.

When we confirm the order we are taken to the Sellerdeck Payments website, powered by CreditCall, where we enter your card details, as you give them to us, and the payment is processed. After this we never see nor have access to your card details.


If you give us your details, at a flower show, to request a copy of our catalogue, we will add your address to our mailing database to send you a copy of our next catalogue. If you supply your email address we will add this to our database to send you an email newsletter on a monthly basis. This information is not shared with any third parties.

Our order processing software and databases are installed on modern, up to date computers that are protected by passwords, anti-virus and firewall software. Only approved personnel are given access to these computers. You can contact us at any time to request us to correct your details if they are wrong, or to remove your details permanently from our systems. If you do so you will not receive catalogues, or emails, from us and it will not be possible to answer queries about your orders. Your details will be removed from our catalogue mailing list two years after your last order was placed. We retain invoice details electronically, to satisfy HMRC requirements, for six years after you place the order. After this they are deleted from our systems.

To make enquiries, exercise any of your rights set out in this Privacy Policy, or to make a complaint, please contact our Data Protection Officer, Martyn Flint, via any of these methods:

Post:
Chrysanthemums Direct
Holmes Chapel Road,
Over Peover, Knutsford,
Cheshire, WA16 9RA

Telephone: 0800 046 7443

Email: info@chrysanthemumsdirect.co.uk

If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you can refer your complaint to the Information Commissioner's Office, https://ico.org.uk/

How we use cookies
What is a Cookie?

A Cookie a simple text file sent from a website (in this case OUR website) and stored in a user's web browser while the user is browsing a website.

This website (www.chrysanthemumsdirect.co.uk) only uses ESSENTIAL Cookies.
This website does NOT use NON-ESSENTIAL Cookies for serving third party Adverts.
This website does use analytics cookies to anonymously collect data on site visits.

Cookies are used on this shopping website to both enable and keep track of the following:
a. the contents of your Shopping Cart
b. if you use the Address Book function, to store delivery addresses
c. to store your details if you select the 'Remember Me' Option.
d. Cookies are also used used after you have logged on as part of that process.

We DO NOT use Cookies for any other purpose whatsoever, such as passing on information for 'Browser Tracking' and serving Adverts from third parties once you have left our website.

Cookies used on this website are not used, or visible to, any other website or agency.

You can turn off Cookies within your browser by going to 'Internet Options | Privacy' and selecting to block Cookies.
If you turn off Cookies, you will be unable to place orders or benefit from the other features of this website that use Cookies.

Alternatively, once you have finished using our website, you can direct your browser to delete all Cookies.

Data collected by this site is used to:
a. Take and fulfil customer orders
b.. Provide information to the appropriate third parties for goods delivery purposes only.
c. The record of your purchase is kept by us on a secure system for fulfilment and usual accounting purposes.
d. Anonymously gather site statistics to improve its performance to give you a better user experience.


We don’t sell the information collected by Cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

For your added security and to safeguard against fraud, when ordering you will need to enter the CVC2 security number from the reverse of your credit/debit card. Orders without this information will not be processed.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms Payment with order, please.